Terms and Conditions

General

1.1 Please read these terms and conditions carefully before purchasing a ticket. By purchasing a ticket from REGULATING THE GAME PTY LTD ACN 639 210 674 (‘Regulating the Game’, ‘we’, ‘our’, ‘us’) you (‘you’ or ‘your’) agree to be bound by these terms and conditions (“Terms”). These Terms apply to you and any subsequent ticket holders of tickets you purchase. You must ensure that all ticket holders of tickets you purchase are aware of and comply with these Terms. You are liable for the acts, omissions and defaults of each ticket holder as though they were your acts, omissions and defaults.   

1.2 If any provision of these Terms is held invalid, unenforceable or illegal for any reason, these Terms shall otherwise remain in full force apart from such provision which shall be deemed severed.

1.3 The following terms have the meanings given below:

  • Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth).

  • Early Bird Tickets mean tickets purchased for the early bird full program prior to 30 October 2025.

  • Event means the “Regulating the Game” conference in Sydney, Australia presented by us scheduled to occur on 9 to 11 March 2026, and includes all events in the program including the gala dinner.

  • Multiple Registration Ticket Discount means the discount offered for multiple registrations from the same organisation.

  • Venue means the place or places where the Event is held

Conditions of Ticket Sale

2.1 Tickets and discounted ticket prices (including Early Bird Tickets) are limited and subject to availability.

2.2 Ticket prices for the Sydney conference are in Australian dollars (AUD) and are exclusive of GST if applicable.  The price of the tickets is subject to change without notice. Service fees and other charges may apply to each purchase and you will be informed of these fees and charges prior to purchase.

2.3 Regulating the Game is the only authorised ticket seller for the Event.

2.4 Tickets purchased online via the regulatingthegame.com website will receive a system generated order confirmation and ticket via the email address provided at the online checkout.

2.5 You must enter complete, accurate and valid information, including contact details for you and each ticket holder. You must ensure that you have the consent of each ticket holder to provide their personal information to us in relation to the ticket.

2.6 Tickets purchased via invoice will receive confirmation of registration only upon full payment of the invoice and digital tickets will be issued via email.

2.7 Tickets are non-transferable and non-cancellable except as provided in clause 5.

Conditions of Entry

3.1 Each ticket holder must have a valid registration for each day they attend the Event and must wear the official conference credentials issued at the registration desk at all times while on site. Credentials must be visible and produced upon request to verify attendance eligibility.

3.2 You and each ticket holder consents to being photographed or recorded in the Venue during the Event and consent to our use of such photographs or recordings for our promotional, marketing and other purposes. 

3.3 Unauthorised photography and / or recording of the Event is prohibited.  We reserve the right to require deletion of any photos or recordings on any personal cameras and recording equipment. 

3.4 You and each ticket holder consent to us collecting, using and disclosing your and the ticket holders personal information for the purposes of processing the order for the tickets, managing the event and marketing to you and the ticket holder and promoting the Event.  

3.5 Persons under the age of 18 are not permitted to attend the Event.  You and each ticket holder must comply with any request to show ID or proof of age documentation to be allowed entry into the Venue.

3.6 You and each ticket holder must:

  • obey any reasonable direction of Event and Venue staff during the Event, including requests for bag checks;

  • comply with any mandatory health directives by the Federal or NSW Government; and

  • not bring any prohibited items (including alcohol purchased outside the Venue, glass bottles, offensive signs or clothing, or other safety hazards) into the Venue;

3.7 We reserve the right to refuse entry, delay entry or remove you or any ticket holder from the Venue if:

  • you or the ticket holder do not comply with these Terms;

  • you or the ticket holder engage in disorderly conduct as reasonably determined by us including:

    • being intoxicated;

    • threatening or acting offensively towards Event attendees or staff; and

    • disrupting staff functions or others’ enjoyment of the Event;

  • we are unable to authenticate your tickets;

  • you advertise or otherwise promote products or services without our prior written consent;

  • you are late; or

  • you are not appropriately dressed (as determined by us, acting reasonably).

3.8 Places at Pitch! and the Gala Dinner and Global Awards are limited and subject to availability. If you would like to attend the Gala Dinner you must confirm your interest to attend when completing the online registration checkout process, or when organising to register delegates via invoice. Reservations for Pitch! and the Gala Dinner and Global Awards are required and are prioritised by the time and date received. Once capacity for the venue is reached no additional ticket holders will be able to attend.

Online Program

4.1 This clause 4 applies to ticket holders for the online program for the Event.

4.2 You acknowledge that you and each ticket holder will be responsible for ensuring that you access and familiarise yourself with both the Guidebook app and the dedicated Guidebook conference website prior to the commencement of the Event, and that the technology you use to access the online program meets any required technical specifications.

4.3 In addition to our rights under clause 3.8, we reserve the right to cease your access and each ticket holders access to the Event if:

  • you or the ticket holder interferes with or attempt to interferes with the online Event platform, including by circumventing security measures, tampering with the computer system or hacking into the server;

  • you or the ticket holder transfer your username or password to others without our permission;

  • you or the ticket holder post or upload material to the Event platform which is offensive, unlawful, or illegal; or

  • you or the ticket holder knowingly post or upload material which infringes our intellectual property rights or the intellectual property rights of a third party.

4.4 You and each ticket holder are responsible for ensuring you have access to a stable, high-speed internet connection that supports live video streaming. We recommend using a wired (Ethernet) connection where possible and avoiding shared or public networks to ensure consistent access to the Event content.

4.5 While we will monitor the audio and video quality of the Event from our broadcast end and ensure high-quality streaming output, we are not responsible for issues arising from your individual internet service, equipment, or technical setup.

4.6 To optimise your experience, we recommend testing your equipment and internet speed prior to the Event. You are solely responsible for any data usage charges or other costs associated with your access to the online program.

4.7 The Event will be streamed via the Vimeo platform. Online attendees will also access sessions and related content through the Guidebook app and the dedicated Guidebook conference website. You must ensure your device and browser are compatible with Vimeo’s streaming requirements, and access and familiarise yourself with both the Guidebook app and website prior to the Event. We recommend using the latest version of Chrome, Firefox, Safari or Edge, and disabling any browser extensions that may interfere with video playback.

4.8 You acknowledge and agree that we are unable to provide technical support for individual IT issues, device configurations, or internet connection problems. It is your responsibility to ensure that your systems meet the necessary specifications and are properly configured prior to the Event.

4.9 Recommended minimum technical specifications for optimal access include:

  • A stable internet connection with at least 5 Mbps download speed (25 Mbps or higher preferred).

  • A laptop or desktop with a recent version of a supported browser.

  • An operating system no older than two major versions (e.g., Windows 10/11, macOS Monterey or newer).

  • Speakers or headphones and, if interactive features are enabled, a microphone and webcam.

4.10 We are not responsible for any loss of access to the Event or reduced functionality due to local firewall settings, security restrictions, or incompatibility with organisational IT systems. If you are accessing from a corporate network, please confirm with your IT administrator that Vimeo and the Event platform are not blocked or restricted.

Refunds and Resale

5.1 Except to the extent required by law, including the Australian Consumer Law, we will only offer refunds for tickets if the Event is cancelled or the date of the Event is changed or otherwise in our absolute discretion. 

5.2 Notwithstanding clause 5.1, in the event the Event is moved to a virtual format only, your ticket to the in person Event will be transferred to an online program ticket and you will be refunded any difference in registration fees.

5.3 Without limiting clause 5.1, we reserve the right not to provide a refund on the basis that:

  • the ticket was purchased from an unauthorised ticket seller;

  • the ticket has been cancelled by us owing to fraud or non-compliance with these Terms;

  • change of mind or change(s) to your or the ticket holders personal circumstances;

  • late arrival or non-attendance at part or all of the Event;

  • you or the ticket holder did not enjoy the Event;

  • you or the ticket holder were refused entry or removed from the Venue due to your breach of these Terms; or

  • you or the ticket holder have otherwise failed to comply with these Terms.

5.4 Resale not permitted. You and the ticket holder must not resell or offer this ticket for resale to any person and, unless authorised by us, must not use a ticket or access to the Event or any content made available during or as part of the Event for any advertising, marketing or promotional purposes.

Changes to Event

6.1 We may make changes to the Event program, speakers, or Venue and we will use reasonable endeavours to notify you of such a change.

6.2 We may cancel or postpone the Event due to events reasonably outside our control, including strikes, lockouts and shutdowns, epidemics, pandemics, earthquakes, landslides, storms, floods, hurricanes, tempest, other materially adverse climatological conditions, acts of God, state or public enemy, wars, revolutions, uprisings, hostilities, civil disturbances, blockades, embargoes, third party interferences with trade, riots, civil war, insurrection, invasion, explosions and fires.

Liability and Indemnity

7.1 Subject to clause 7.2,  we limit our liability to you and each ticket holder to the amount you have actually paid us in relation to the Event and we exclude all liability arising out of these Terms or otherwise in connection with the Event in contract, tort (including negligence), breach of statutory duty or otherwise for:

  • any loss of profits, loss of revenue, loss of anticipated savings, wasted expenditure, loss of goodwill or reputation, or loss of commercial opportunity (in each case, whether direct or indirect); or

  • any indirect or consequential loss.

7.2 Nothing in these Terms where it would exclude, restrict or modify any warranty, guarantee, right or remedy you may have under the Australian Consumer Law if such warranty, guarantee, right or remedy cannot lawfully be excluded, restricted or modified.

7.3 Notwithstanding anything to the contrary in these Terms, if you acquire goods (other than goods acquired for the purpose of resupply) or services from us as a consumer, they come with statutory guarantees under the Australian Consumer Law that are not excluded by any other terms of these Terms.

7.4 To the extent that we fail to comply with a statutory guarantee under the Australian Consumer Law you shall be entitled to the remedies as set out in the Australian Consumer Law. To the extent permitted under the Australian Consumer Law our liability for failure to comply with a consumer guarantee will be limited to at our discretion (as the case may be):

  • the repair or replacement of the goods or the supply of equivalent goods;

  • the payment of the cost of repairing or replacing the goods or of acquiring equivalent goods; or

  • the supplying of the services again or the payment of the cost of having the services supplied again.

7.5 Notwithstanding clause 7.1, we do not exclude any liability, loss or costs to the extent caused by our mistake, fraud, negligence or wilful misconduct of our employees, officers, contractors or agents. 

Governing Law and Jurisdiction

8.1 These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia.